Manage My Account
13 articles
Written by Sam Blakelock
I had an account on the old website. Why can't I log in anymore?
If you were a member on our old site, you may need to create a new account.Written by Sam Blakelock. Updated over a week ago
Why does my Purchase History list multiple classes?
Don't worry you aren't being charged extra!Written by Sam Blakelock. Updated over a week ago
If I rejoin Pickup Music, do I get the 14-day free trial again?
The free trial is only for new members who haven't had a chance to experience the site before.Written by Sam Blakelock. Updated over a week ago
If my membership expires and I rejoin, will I still have access to my Dashboard with all of my previously-saved lessons?
Yes! You can come back and pick up where you left off at any time.Written by Sam Blakelock. Updated over a week ago
What happens if I want to rejoin, but I still have time left on my cancelled membership?
If you rejoin with time left on your cancelled subscription, message us, and we'll make sure you aren't charged too early.Written by Sam Blakelock. Updated over a week ago
How do I restart my membership?
If your membership expires and you'd like to re-activate your account with Pickup Music, follow these steps...Written by Sam Blakelock. Updated over a week ago
How do I add a profile picture?
It's quick and easy to upload or change your avatar picture.Written by Sam Blakelock. Updated over a week ago
What's a legacy account?
If you’re a legacy member, that means you had a membership on our old website.Written by Sam Blakelock. Updated over a week ago
How do I change my password once I'm logged in?
If you’re already logged in, you can update your password at any time in account settings.Written by Sam Blakelock. Updated over a week ago
I forgot my password. How do I reset it?
If you forget your password, we’ll send you a super-secret link to create a new one.Written by Sam Blakelock. Updated over a week ago
How do I delete my account?
You can delete your account by reaching out to us directly.Written by Sam Blakelock. Updated over a week ago
Can I manage my account on mobile?
You can manage your account on your mobile device in the same way you would manage it on a desktop or laptop computer.Written by Sam Blakelock. Updated over a week ago
How do I cancel my membership?
If you’d like to turn off auto-renewal of your membership, you can do so in the Billing Info section of your account settings.Written by Sam Blakelock. Updated over a week ago