Manage My Account

Sam Blakelock avatar Kyle Sparkman avatar
14 articles in this collection
Written by Sam Blakelock and Kyle Sparkman

I used to have an account on Pickup Music. Why can't I log in anymore?

If you were a member on our old site, you may need to create a new account.
Kyle Sparkman avatar
Written by Kyle Sparkman
Updated yesterday

Why does my Purchase History list multiple classes?

Don't worry you aren't being charged extra!
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

If I rejoin Pickup Music, do I get the 14-day free trial again?

The free trial is only for new members who haven't had a chance to experience the site before.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

If my membership expires and I rejoin, will I still have access to my Dashboard with all of my previously-saved lessons?

Yes! You can come back and pick up where you left off at any time.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

What happens if I want to rejoin, but I still have time left on my cancelled membership?

If you rejoin with time left on your cancelled subscription, message us, and we'll make sure you aren't charged too early.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

How do I restart my membership?

If your membership expires and you'd like to re-activate your account with Pickup Music, follow these steps...
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

How do I add a profile picture?

It's quick and easy to upload or change your avatar picture.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

What's a legacy account?

If you’re a legacy member, that means you had a membership on our old website.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

How do I log in?

In the top right corner of any page, you should see the words: "Log In." Click that, and you'll be able to sign in.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

How do I change my password once I'm logged in?

If you’re already logged in, you can update your password at any time in account settings.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

I forgot my password. How do I reset it?

If you forget your password, we’ll send you a super-secret link to create a new one.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

How do I delete my account?

You can delete your account by reaching out to us directly.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

Can I manage my account on mobile?

You can manage your account on your mobile device in the same way you would manage it on a desktop or laptop computer.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago

How do I cancel my membership?

If you’d like to turn off auto-renewal of your membership, you can do so in the Billing Info section of your account settings.
Sam Blakelock avatar
Written by Sam Blakelock
Updated over a week ago