Manage My Account

13 articles
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Written by Sam Blakelock

I had an account on the old website. Why can't I log in anymore?

If you were a member on our old site, you may need to create a new account.
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Written by Sam Blakelock. Updated over a week ago

Why does my Purchase History list multiple classes?

Don't worry you aren't being charged extra!
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Written by Sam Blakelock. Updated over a week ago

If I rejoin Pickup Music, do I get the 14-day free trial again?

The free trial is only for new members who haven't had a chance to experience the site before.
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Written by Sam Blakelock. Updated over a week ago

If my membership expires and I rejoin, will I still have access to my Dashboard with all of my previously-saved lessons?

Yes! You can come back and pick up where you left off at any time.
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Written by Sam Blakelock. Updated over a week ago

What happens if I want to rejoin, but I still have time left on my cancelled membership?

If you rejoin with time left on your cancelled subscription, message us, and we'll make sure you aren't charged too early.
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Written by Sam Blakelock. Updated over a week ago

How do I restart my membership?

If your membership expires and you'd like to re-activate your account with Pickup Music, follow these steps...
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Written by Sam Blakelock. Updated over a week ago

How do I add a profile picture?

It's quick and easy to upload or change your avatar picture.
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Written by Sam Blakelock. Updated over a week ago

What's a legacy account?

If you’re a legacy member, that means you had a membership on our old website.
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Written by Sam Blakelock. Updated over a week ago

How do I change my password once I'm logged in?

If you’re already logged in, you can update your password at any time in account settings.
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Written by Sam Blakelock. Updated over a week ago

I forgot my password. How do I reset it?

If you forget your password, we’ll send you a super-secret link to create a new one.
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Written by Sam Blakelock. Updated over a week ago

How do I delete my account?

You can delete your account by reaching out to us directly.
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Written by Sam Blakelock. Updated over a week ago

Can I manage my account on mobile?

You can manage your account on your mobile device in the same way you would manage it on a desktop or laptop computer.
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Written by Sam Blakelock. Updated over a week ago

How do I cancel my membership?

If you’d like to turn off auto-renewal of your membership, you can do so in the Billing Info section of your account settings.
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Written by Sam Blakelock. Updated over a week ago