Billing & Account Management
For questions about payments & your account
15 articles
Billing
Get your questions answered about billing
How do I cancel my membership?You can cancel your membership at any time in the Billing Info section of your account settings.
What is your refund policy?We offer a 14-day free trial and 60-day money-back guarantee.
How do I update my payment information?You can change your credit or debit card in the billing information section of your account settings.
What payment methods are accepted?We accept most major debit and credit cards.
Will I be automatically charged?Billing for your Pickup Music subscription operates on an automatic renewal basis.
How do I renew my membership?Good news! You don’t have to do a thing! Your membership is set to automatically renew.
When does my membership expire?Your membership is set to automatically renew, so it won’t expire until you cancel it.
Account Management
Find information about managing your account here
Restarting or Un-canceling MembershipsFollow these steps if you want to restart your account, or if you changed your mind about canceling.
I forgot my password. How do I reset it?If you forget your password, we’ll send you a super-secret link to create a new one.
How do I delete my account?You can delete your account by reaching out to us directly.
I'm having trouble logging in.If you can’t access your account, there may be a few reasons why.
How do I change my password once I'm logged in?If you’re already logged in, you can update your password at any time in account settings.
How do I change membership plans?To switch from a monthly subscription to an annual subscription or vice versa, just reach out to us, and we’ll take care of it for you!
How do I add a profile picture?It's quick and easy to upload or change your avatar picture.
Can I manage my account on mobile?You can manage your account on your mobile device in the same way you would manage it on a desktop or laptop computer.