# Pickup Music Help Center

> Advice and answers from the Pickup Music team

## Instructions for legacy members

- [Accessing the new Pickup Music site & app](http://help.pickupmusic.com/en/articles/11061109-accessing-the-new-pickup-music-site-app.md): Instructions for legacy members
- [FAQs for legacy members](http://help.pickupmusic.com/en/articles/11081511-faqs-for-legacy-members.md): Answers to your questions about the new and improved Pickup Music website
- [Why your progress didn’t transfer and how to quickly catch up on the new site](http://help.pickupmusic.com/en/articles/11386646-why-your-progress-didn-t-transfer-and-how-to-quickly-catch-up-on-the-new-site.md): How to catch up on the new site
- [I had an account on the old website. Why can't I log in anymore?](http://help.pickupmusic.com/en/articles/5152603-i-had-an-account-on-the-old-website-why-can-t-i-log-in-anymore.md): If you were a member on our old site, you may need to create a new account.

## Getting started

- [Site tour](http://help.pickupmusic.com/en/articles/11201309-site-tour.md): A video tutorial of the site
- [Navigating the homepage](http://help.pickupmusic.com/en/articles/10513850-navigating-the-homepage.md): Find your lessons and track your progress
- [My classes & learning plan](http://help.pickupmusic.com/en/articles/10514074-my-classes-learning-plan.md): Stay organized with your guitar goals
- [Understanding class types](http://help.pickupmusic.com/en/articles/10513997-understanding-class-types.md): Find the right lessons for your learning style
- [Community](http://help.pickupmusic.com/en/articles/10514001-community.md): Connect with fellow musicians and share your progress
- [Contact us](http://help.pickupmusic.com/en/articles/10514006-contact-us.md): How to get support when you need it

## Web billing & payments

- [Payment Methods](http://help.pickupmusic.com/en/articles/10581273-payment-methods.md): How to pay for your Pickup Music membership
- [Updating your billing information](http://help.pickupmusic.com/en/articles/10581483-updating-your-billing-information.md): How to manage your payment details
- [Accessing your invoices](http://help.pickupmusic.com/en/articles/10581289-accessing-your-invoices.md): How to find your billing history
- [Renewing your membership](http://help.pickupmusic.com/en/articles/10581410-renewing-your-membership.md): How to reactivate your Pickup Music subscription
- [Upgrading to an annual membership](http://help.pickupmusic.com/en/articles/10602074-upgrading-to-an-annual-membership.md): How to switch from a monthly to an annual plan
- [Canceling your membership](http://help.pickupmusic.com/en/articles/10581373-canceling-your-membership.md): How to cancel your subscription
- [Rejoining Pickup Music](http://help.pickupmusic.com/en/articles/10602395-rejoining-pickup-music.md): How to restart your membership if it expired
- [Refund policy](http://help.pickupmusic.com/en/articles/10608203-refund-policy.md): Understanding our 60-day money-back guarantee
- [Does Pickup Music charge sales tax, VAT or GST?](http://help.pickupmusic.com/en/articles/15348562-does-pickup-music-charge-sales-tax-vat-or-gst.md): The tax amount applied to your subscription depends on your billing address and the tax regulations in your jurisdiction.

## iOS billing & payments

- [How iOS billing works](http://help.pickupmusic.com/en/articles/11683418-how-ios-billing-works.md): An overview of iOS purchases
- [iOS Payment methods](http://help.pickupmusic.com/en/articles/11683474-ios-payment-methods.md)
- [Managing your iOS subscription](http://help.pickupmusic.com/en/articles/11683512-managing-your-ios-subscription.md): View, change, or upgrade your plan
- [Canceling your iOS subscription](http://help.pickupmusic.com/en/articles/11683492-canceling-your-ios-subscription.md): End your membership through Apple Subscriptions
- [Restoring a purchase on a new device](http://help.pickupmusic.com/en/articles/11683521-restoring-a-purchase-on-a-new-device.md): Re-activate an existing iOS subscription

## Gifting

- [How to buy a gift](http://help.pickupmusic.com/en/articles/13179547-how-to-buy-a-gift.md): Steps to purchase a gift membership
- [How to redeem a gift](http://help.pickupmusic.com/en/articles/13179594-how-to-redeem-a-gift.md): Activate your gift membership
- [Redeeming a gift as an existing or returning member](http://help.pickupmusic.com/en/articles/13179643-redeeming-a-gift-as-an-existing-or-returning-member.md): How gifts work with your current status

## Interactive notation & video player

- [How to use the interactive notation](http://help.pickupmusic.com/en/articles/10591947-how-to-use-the-interactive-notation.md): Follow along with video & interactive notation
- [How to use the video player](http://help.pickupmusic.com/en/articles/10591948-how-to-use-the-video-player.md): Playback controls and features for standalone videos
- [FAQs about the video and interactive notation](http://help.pickupmusic.com/en/articles/11179977-faqs-about-the-video-and-interactive-notation.md): Answers to common questions
- [Understanding the "No guitar" and "No bass" options](http://help.pickupmusic.com/en/articles/11180476-understanding-the-no-guitar-and-no-bass-options.md): Customize your personal backing band.
- [Troubleshooting video issues](http://help.pickupmusic.com/en/articles/11179668-troubleshooting-video-issues.md): Quick solutions for video playback errors
- [How to report issues with the interactive notation](http://help.pickupmusic.com/en/articles/11179757-how-to-report-issues-with-the-interactive-notation.md): Spotted an error? Send us a message!

## Account management

- [My Account overview](http://help.pickupmusic.com/en/articles/10581550-my-account-overview.md): Manage your profile and account settings
- [Updating your email](http://help.pickupmusic.com/en/articles/10592022-updating-your-email.md): How to change the email linked to your account
- [How to change your password](http://help.pickupmusic.com/en/articles/10592018-how-to-change-your-password.md): How to update your password securely
- [Managing your membership](http://help.pickupmusic.com/en/articles/10603442-managing-your-membership.md): How to view and update your subscription
- [Email notification settings](http://help.pickupmusic.com/en/articles/12923219-email-notification-settings.md): Manage what emails you receive from Pickup Music

## Coaching & Prizes for Progress

- [How 1:1 feedback works](http://help.pickupmusic.com/en/articles/10514040-how-1-1-feedback-works.md): Step-by-step overview of video reviews
- [How to film a feedback video](http://help.pickupmusic.com/en/articles/10514042-how-to-film-a-feedback-video.md): Best practices for capturing your performance
- [How to submit a video for 1:1 feedback](http://help.pickupmusic.com/en/articles/10514044-how-to-submit-a-video-for-1-1-feedback.md): How to upload your performance securely
- [What to expect from 1:1 feedback](http://help.pickupmusic.com/en/articles/10611346-what-to-expect-from-1-1-feedback.md): What your coach covers in the review
- [AI analysis \(Coaching\)](http://help.pickupmusic.com/en/articles/13225355-ai-analysis-coaching.md): Instant feedback on your playing with a guided practice plan
- [Troubleshooting video submissions](http://help.pickupmusic.com/en/articles/10612018-troubleshooting-video-submissions.md): Common issues and how to fix them
- ["Prizes for Progress" Terms and Conditions](http://help.pickupmusic.com/en/articles/8733715-prizes-for-progress-terms-and-conditions.md): Read the full rules for our members-only monthly instrument giveaway.

## Live lessons

- [Live lesson guidelines](http://help.pickupmusic.com/en/articles/10514118-live-lesson-guidelines.md): How to participate in and get the most out of each session
- [What to expect from a live lesson](http://help.pickupmusic.com/en/articles/10614043-what-to-expect-from-a-live-lesson.md): How live sessions work and how to participate
- [Live lesson schedule and where to find it](http://help.pickupmusic.com/en/articles/10580725-live-lesson-schedule-and-where-to-find-it.md): Weekly sessions and special live events
- [How to join a live lesson](http://help.pickupmusic.com/en/articles/10514050-how-to-join-a-live-lesson.md): Where to find Zoom registration links
- [How to watch live lesson replays](http://help.pickupmusic.com/en/articles/10514052-how-to-watch-live-lesson-replays.md): Access past sessions anytime
- [Optimizing Zoom audio settings for live lessons](http://help.pickupmusic.com/en/articles/10751345-optimizing-zoom-audio-settings-for-live-lessons.md): Best practices for a clear guitar sound

## Site features

- [How to find lessons on Pickup Music](http://help.pickupmusic.com/en/articles/10618217-how-to-find-lessons-on-pickup-music.md): Using the search bar and homepage filters to explore content
- [How to download PDFs and jam tracks](http://help.pickupmusic.com/en/articles/10604550-how-to-download-pdfs-and-jam-tracks.md): Access practice materials for your lessons
- [Playlists](http://help.pickupmusic.com/en/articles/13160481-playlists.md): Learn how to create, customize, and share playlists to organize your lessons, practice routines, and jam tracks.
- [How to use auto-play](http://help.pickupmusic.com/en/articles/13188082-how-to-use-auto-play.md): Seamlessly navigate between lessons
- [Reordering your learning plan](http://help.pickupmusic.com/en/articles/10581412-reordering-your-learning-plan.md): Customize your lesson order to fit your goals
- [How to complete days, grades, and classes](http://help.pickupmusic.com/en/articles/11174462-how-to-complete-days-grades-and-classes.md): Complete classes quickly
- [Light mode & dark mode](http://help.pickupmusic.com/en/articles/10581349-light-mode-dark-mode.md): How display modes work on Pickup Music

## Support & help

- [Supported browsers and devices](http://help.pickupmusic.com/en/articles/3936610-supported-browsers-and-devices.md): Our education platform supports most modern browsers and devices.
- ["Something went wrong, please contact support"](http://help.pickupmusic.com/en/articles/15216569-something-went-wrong-please-contact-support.md): Seeing an error page after completing your purchase? Here's how to get into your account.
- [How to contact support](http://help.pickupmusic.com/en/articles/10618483-how-to-contact-support.md): Get help with your Pickup Music account
- [What to do if you can't log in](http://help.pickupmusic.com/en/articles/10618489-what-to-do-if-you-can-t-log-in.md): Troubleshooting login issues
- [How to reset your password](http://help.pickupmusic.com/en/articles/10618496-how-to-reset-your-password.md): Steps to update your password
- [How to update your email](http://help.pickupmusic.com/en/articles/10618504-how-to-update-your-email.md): Change the email associated with your Pickup Music account
- [How to report a bug](http://help.pickupmusic.com/en/articles/10618513-how-to-report-a-bug.md): Help us improve Pickup Music by reporting issues
- [How to delete your account](http://help.pickupmusic.com/en/articles/11594047-how-to-delete-your-account.md): You can permanently delete your Pickup Music account right from your Account settings