System Requirements & Tech Issues
8 articles
System Requirements
What you need to access Pickup Music
What browsers do you support?Our education platform supports most modern web browsers.
What type of devices are supported?Chances are, if your phone or computer has internet, it’ll work with our education platform.
What internet speed do I need for Pickup Music?A fast wireless connection comes in handy for our lesson videos.
Does Pickup Music have an app?At this time, we don’t have an iOS or android mobile app, but we're working on it!
Technical Issues
Troubleshoot here
Why is my video playback so slow?If you’re having issues with slow video playback, there are a few fixes you can try. The good news is: there’s a faster site on the way!
Why isn't the site loading?If the site won't load properly, here are a few solutions you can try.
The video I’m trying to watch won’t load / keeps freezing!Here’s what to do if you can’t watch a video because it freezes or isn’t loading.
How do I report a security issue?Help keep Pickup Music safe from the hackers. If you find a bug or security weakness, please let us know!