FAQ

Why isn't the site loading?

If the site won't load properly, here are a few solutions you can try.

Written by Sam Blakelock
Updated over a week ago

What Master Classes do you offer?

Here's a list of our current Master Classes!

Written by Sam Blakelock
Updated over a week ago

Will you feature my music on Instagram if I sign up for a membership?

If you want to submit music to or be featured by Pickup, here’s the skinny.

Written by Sam Blakelock
Updated over a week ago

Is a Pickup Music membership appropriate for beginners?

Yes! We have lessons for every step of your guitar journey, even if you're just getting started with guitar.

Written by Sam Blakelock
Updated over a week ago

What's included in my Pickup Music membership?

We have over 500 innovative guitar lessons and a whole lot more...

Written by Sam Blakelock
Updated over a week ago

What makes Pickup Music better than other guitar lesson sites?

Pickup Music offers an immersive experience featuring intuitive online lessons. Here's all that we have to offer...

Written by Sam Blakelock
Updated over a week ago

The video I’m trying to watch won’t load / keeps freezing!

Here’s what to do if you can’t watch a video because it freezes or isn’t loading.

Written by Sam Blakelock
Updated over a week ago

Why is my video playback so slow?

If you’re having issues with slow video playback, there are a few fixes you can try. The good news is: there’s a faster site on the way!

Written by Sam Blakelock
Updated over a week ago

I'm unfamiliar with your chord symbols

If you're having trouble reading the chord symbols we use, don't sweat it! We've got you covered.

Written by Sam Blakelock
Updated over a week ago

What do I do if I find an error in the TAB or notation?

Our goal is to create notation that strikes a balance between accuracy, clarity, and ease of understanding.

Written by Sam Blakelock
Updated over a week ago

How do I report a security issue?

Help keep Pickup Music safe from the hackers. If you find a bug or security weakness, please let us know!

Written by Sam Blakelock
Updated over a week ago

I'm having trouble logging in.

If you can’t access your account, there may be a few reasons why.

Written by Sam Blakelock
Updated over a week ago

What is Pickup Music?

Learn more about our online education platform & mission.

Written by Sam Blakelock
Updated over a week ago

How do I contact Pickup Music?

Do you need support from Pickup Music? Holler at us!

Written by Sam Blakelock
Updated over a week ago

Who runs Pickup Music?

Sam Blakelock founded Pickup Music and now leads a remote team of music lovers to run the platform & community.

Written by Sam Blakelock
Updated over a week ago

How do I get an Instagram feature?

If you want to submit music to or be featured by Pickup, here’s the skinny.

Written by Sam Blakelock
Updated over a week ago

Can I watch videos on mobile?

Pickup lessons and videos are available on iPhones and Androids.

Written by Sam Blakelock
Updated over a week ago

Can I re-watch videos?

You can watch a video or repeat a lesson as many times as you want.

Written by Sam Blakelock
Updated over a week ago

Does Pickup music sell lessons individually?

Why buy an individual lesson, when you can have ALL the lessons?!

Written by Sam Blakelock
Updated over a week ago

Do I have to complete the lessons within a specific time frame?

There is no time limit when you take a lesson or class with Pickup Music

Written by Sam Blakelock
Updated over a week ago

Am I able to interact with the artists?

If you’re looking to contact / get in touch with an artist we’ve worked with, there may be some opportunities.

Written by Sam Blakelock
Updated over a week ago

Can I request an artist or topic for lessons?

If you have an idea for a lesson or class, please let us know!

Written by Sam Blakelock
Updated over a week ago

How do I know exactly what’s going to be covered in the lessons?

Specific information about the subject matter of a Master Class can be found in its syllabus.

Written by Sam Blakelock
Updated over a week ago

What type of devices are supported?

Chances are, if your phone or computer has internet, it’ll work with our education platform.

Written by Sam Blakelock
Updated over a week ago

Is there homework to go along with the courses?

Homework is such an off-putting word, don’t you think?

Written by Sam Blakelock
Updated over a week ago

What happens after I finish a lesson?

When you complete a lesson or class, the real work begins!

Written by Sam Blakelock
Updated over a week ago

Can I download the videos?

Video lessons are not available to download for offline viewing.

Written by Sam Blakelock
Updated over a week ago

Can I give a membership as a gift?

Pickup Music memberships make a great gift for that special musician in your life.

Written by Sam Blakelock
Updated over a week ago

Will I receive a certificate of completion when I finish a Master Class?

We don't offer an official certification of completion for our classes.

Written by Sam Blakelock
Updated over a week ago

Does Pickup Music have an app?

At this time, we don’t have an iOS or android mobile app, but we're working on it!

Written by Sam Blakelock
Updated over a week ago

What internet speed do I need for Pickup Music?

A fast wireless connection comes in handy for our lesson videos.

Written by Sam Blakelock
Updated over a week ago

What browsers do you support?

Our education platform supports most modern web browsers.

Written by Sam Blakelock
Updated over a week ago