If you're having trouble uploading your 1:1 Feedback video, here are solutions to common issues.
Upload fails? Try this:
If your video won’t upload, it may be due to:
Incorrect file type – Make sure your video is in one of the accepted formats:
MOV
MP4
WMV
File size too large – The maximum file size is 500MB. If your file is too big:
Compress it using QuickTime, HandBrake (free software), or an online compressor.
Lower the resolution or bitrate before exporting.
Edit the video by shortening the length.
Unstable internet connection – A weak connection can cause uploads to fail.
Try switching to a wired connection or moving closer to your Wi-Fi router.
If possible, upload from a different device or network.
Blurry video or poor audio quality?
If your video is too unclear to assess, your coach may request a resubmission. To avoid this:
Ensure good lighting so your hands and instrument are clearly visible.
Use a stable setup – A tripod or steady surface helps prevent shaky footage.
Check your audio balance – Your instrument should be louder than the backing track but not overpowering.
Film a test take first to check clarity before submitting.
Check out How to film a feedback video for recording tips!
Haven’t received feedback after a week?
Your coach typically responds within 7 days. You can find it in Coaching → 1:1 feedback. If you haven’t received feedback, contact [email protected] and we’ll track it down for you.