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"Something went wrong, please contact support"

Seeing an error page after completing your purchase? Here's how to get into your account.

If you see a "Something went wrong, please contact support" message right after checkout, don't worry, your membership is active!


How to fix it:

Option 1: Re-enter the URL

Type my.pickupmusic.com into your browser's address bar and hit Enter. This should bring you straight to the homepage.

Option 2: Log out and back in

Open a new browser window, go to my.pickupmusic.com, and log out then log back in. This refreshes your session and should get you in.

Don't hesitate to reach out to us if you still can't get it sorted!

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