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How to contact support

Get help with your Pickup Music account

Updated this week

If you have questions or run into any issues, our support team is here to assist you.


How to reach support

  • Email us – Contact [email protected]. We typically respond within one business day.

  • Message us through the site – Click the Support icon in the sidebar to send us a message directly.

  • Check the Community forum – Other members may have experienced similar issues or shared helpful solutions.

  • Browse the Help Center – Find answers to common questions in our Help Center.


When to contact support

You can reach out for assistance with:

  • Billing & account questions – Membership, payment updates, invoices.

  • Technical issues – Videos not loading, login problems.

  • 1:1 Feedback delays – If you haven’t received a response after a week.

  • Bug reports – (See How to Report a Bug for details.)

  • General questions – Anything else related to Pickup Music.


Pro tip: Help us help you faster

When reaching out, include as much detail as possible:

  • A description of the issue

  • Your device & browser (if relevant)

  • Any troubleshooting steps you’ve already tried

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