If you have questions or run into any issues, our support team is here to assist you.
How to reach support
Email us – Contact [email protected]. We typically respond within one business day.
Message us through the site – Click the Support icon in the sidebar to send us a message directly.
Check the Community forum – Other members may have experienced similar issues or shared helpful solutions.
Browse the Help Center – Find answers to common questions in our Help Center.
When to contact support
You can reach out for assistance with:
Billing & account questions – Membership, payment updates, invoices.
Technical issues – Videos not loading, login problems.
1:1 Feedback delays – If you haven’t received a response after a week.
Bug reports – (See How to Report a Bug for details.)
General questions – Anything else related to Pickup Music.
Pro tip: Help us help you faster
When reaching out, include as much detail as possible:
A description of the issue
Your device & browser (if relevant)
Any troubleshooting steps you’ve already tried