Pickup Music

Sam Blakelock

For questions about payments & your account

Billing & Account Management

You can cancel your membership at any time in the Billing Info section of your account settings.

How do I cancel my membership?

We offer a 14-day free trial and 60-day money-back guarantee.

What is your refund policy?

You can change your credit or debit card in the billing information section of your account settings.

How do I update my payment information?

We accept most major debit and credit cards.

What payment methods are accepted?

Billing for your Pickup Music subscription operates on an automatic renewal basis.

Will I be automatically charged?

Good news! You don’t have to do a thing! Your membership is set to automatically renew.

How do I renew my membership?

Your membership is set to automatically renew, so it won’t expire until you cancel it.

When does my membership expire?

Get your questions answered about billing

Billing

Follow these steps if you want to restart your account, or if you changed your mind about canceling.

Restarting or Un-canceling Memberships

If you forget your password, we’ll send you a super-secret link to create a new one.

I forgot my password. How do I reset it?

You can delete your account by reaching out to us directly.

How do I delete my account?

If you can’t access your account, there may be a few reasons why.

I'm having trouble logging in.

If you’re already logged in, you can update your password at any time in account settings.

How do I change my password once I'm logged in?

To switch from a monthly subscription to an annual subscription or vice versa, just reach out to us, and we’ll take care of it for you!

How do I change membership plans?

It's quick and easy to upload or change your avatar picture.

How do I add a profile picture?

You can manage your account on your mobile device in the same way you would manage it on a desktop or laptop computer.

Can I manage my account on mobile?

If you’re a legacy member, that means you had a membership on our old website.

What's a legacy account?

If you were a member on our old site, you may need to create a new account.

I had an account on the old website. Why can't I log in anymore?

Find information about managing your account here

Account Management

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