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Troubleshooting video issues

Quick solutions for video playback errors

Updated over a week ago
  • Refresh the page or reset settings.

  • Try a different browser (we recommend Chrome).

  • Clear browser cache.

  • Try incognito/private browsing mode.

  • Check your internet connection and disable browser extensions.

  • If you're using the iOS app, force quit the app, wait 30 seconds, and open the app again.

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