Skip to main content

What to do if you can't log in

Troubleshooting login issues

Updated this week

If you’re having trouble accessing your Pickup Music account, follow these steps to resolve the issue.


1. Double-check your email and password

  • Make sure you’re using the correct email address associated with your account.

  • Ensure Caps Lock is off and check for typos in your password.

Forgot your password?

  • Click “Forgot Password?” on the login page.

  • Follow the instructions sent to your email inbox (check your spam folder if you don’t receive it within a few minutes).

  • Need help? See our Reset Password Guide.


2. Try a different browser or device

Login issues may be browser-related. Try:

  • A different browser (Chrome, Safari, Edge, Firefox).

  • Using an incognito/private browsing window.

  • A different device (phone, tablet, or another computer).


3. Clear your cache and cookies

Stored cache and cookies can cause login problems. To fix this:

  • Clear your browser’s cache & cookies (found in browser settings).

  • Refresh the page and try logging in again.


4. Check for service outages

Pickup Music may occasionally undergo maintenance or experience temporary outages.

  • Check the Community Forum for updates.

  • If you suspect a site issue, contact support.


5. Still can’t log in? Contact support

If you’ve tried everything and still can’t access your account, reach out to support at [email protected] with the following details:

  • Your account email

  • A screenshot of any error messages

  • What browser/device you’re using

We’ll work with you to resolve the issue as quickly as possible.

Did this answer your question?