All Collections
Billing, Account, & Membership Questions
For general questions about the membership, payments, & your account
How do I cancel my membership?
Is there a limit to how many lessons I can access with my membership?
How soon after signing up does my access start?
When does my membership expire?
Who runs Pickup Music?
How do I contact Pickup Music?
What exactly do I get from a Pickup Music membership?
I'm having trouble logging in.
What makes Pickup Music better than other guitar lesson sites?
Does Pickup music sell lessons individually?
Is a Pickup Music membership appropriate for beginners?
"Prizes for Progress" Terms and Conditions
I had an account on the old website. Why can't I log in anymore?
Why does my Purchase History list multiple classes?
If I rejoin Pickup Music, do I get the 14-day free trial again?
If my membership expires and I rejoin, will I still have access to my Dashboard with all of my previously-saved lessons?
How do I restart my membership?
How do I add a profile picture?
What's a legacy account?
How do I change my password once I'm logged in?
I forgot my password. How do I reset it?
How do I delete my account?
Can I manage my account on mobile?
An update to Pickup Music's pricing
How do I un-cancel my membership or trial?
How do I change membership plans?
Will I be automatically charged?
What is your refund policy?
How do I renew my membership?
What methods of payment are accepted?
How much does a Pickup Music membership cost?
How do I update my payment information?
What happens if I want to rejoin, but I still have time left on my cancelled membership?
Am I too old for guitar lessons?
Is Pickup Music good for intermediate and advanced guitarists?
Is Pickup Music worth the money?
Is Pickup Music right for me?
Do I have to complete the lessons within a specific time frame?
Will you feature my music on Instagram if I sign up for a membership?
What are the benefits of a Pickup Music membership?
What are the differences between monthly and annual memberships?
Is Pickup Music available outside the United States?
Will I have access to classes that are released after I become a member?