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FAQs for legacy members

Answers to your questions about the new and improved Pickup Music website

Updated over 3 weeks ago

The legacy website retired in December 2025.


The all-new Pickup Music learning platform is here. It's faster, smoother, and packed with features designed to make your learning experience even better.

If you signed up before May 6, 2025, you joined Pickup Music via our legacy site and are a legacy member. Legacy members have full access to the new site.

Get access here 👉 https://my.pickupmusic.com/


New site FAQs

Do I use the same login to access the new site?

You will use the same email, but the first time you visit the new site, you will be prompted to create a new password. Your old password will still work for the legacy site.

Do I use the same password to access the new site?

No, you will need to create a new password for the new site.

Do I use the same email to access the new site?

Yes. You will use the same email to access the new site. You’ll need to create a new password though.

Help, I can’t log in to the new site!

Reach out to us and we’ll help you get set up. Email [email protected], or use the chat pop-up on the site.


Legacy site FAQs

Can I still access the legacy site?

🚨 No. The legacy website retired in December 2025.

Will my classes and progress be migrated over to the new site?

Unfortunately, no. The old platform stored progress data in a way that isn’t compatible with the new site.

You can quickly mark your completed lessons in the new site using the dropdown menu on any lesson page.


Thank you for making this transition with us. We appreciate your patience as we make the switch to deliver an improved learning experience.

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